say “please” and “thank you” at leas

say “please” and “thank you” at least twice, says CEO, Gabriel Bristol,
“You say ‘um’ too much,” Never say “um,” it signals weakness, uncertainty. Instead, pause. Speak slowly. Let the listner hang … on my every word. “It makes you authoritative,” micro human interactions, keep a the listner calm–all while making them think it was their idea. Bristol knows this. He’s spent 10 years working the phones in customer call centers http://ow.ly/GqVei

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